qqee9 Privacy Policy — Your Data, Your Rights

qqee9 ("qqee9", "we", "us", "our") operates the online gaming and sports betting platform at qqee9.app. We are committed to protecting the privacy of all users who interact with our platform. This Privacy Policy describes, in plain language, the types of personal data we collect, the purposes for which we process it, the conditions under which we may share it with third parties, and the rights you have as a data subject.

By registering an account on qqee9 or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not consent to any part of this Privacy Policy, you must not use the Platform.

qqee9 processes your personal data only for specific, clearly defined purposes. We do not process personal data for any purpose that is incompatible with the purposes listed below without first obtaining your separate, explicit consent.

qqee9 processes your personal data on one or more of the following legal grounds: (a) Contract — processing is necessary to perform the contract between you and qqee9 (i.e., to operate your account, process payments, and deliver gaming services); (b) Legal Obligation — processing is necessary to comply with applicable laws, including anti-money laundering requirements, age verification obligations, and tax reporting; (c) Legitimate Interests — processing is necessary for qqee9's legitimate interests in operating a secure, fair, and compliant gaming platform, provided those interests are not overridden by your fundamental rights; and (d) Consent — where we rely on your consent (e.g. for marketing communications), you have the right to withdraw that consent at any time.

Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. Withdrawal of consent does not affect qqee9's ability to process data on other legal grounds (for example, processing required to comply with anti-money laundering law cannot be stopped by withdrawing marketing consent).

qqee9 does not sell your personal data to third parties. We share your data only with the categories of recipients described below, and only to the extent necessary to deliver the services we have contracted to provide.

qqee9 uses cookies and similar technologies to operate the Platform, personalise your experience, and analyse usage patterns. Essential cookies are required for the Platform to function correctly — for example, to maintain your logged-in session and to remember your responsible gaming settings. These cannot be disabled without preventing core Platform functionality.

Non-essential cookies (such as analytics cookies that help us understand which pages are most visited) are used only where you have provided consent. You may manage cookie preferences through your mobile browser settings at any time. Blocking essential cookies will impair your ability to log in and use the Platform normally.

qqee9 retains your personal data for as long as your account is active and for a minimum period of five (5) years after account closure. This retention period is required to comply with anti-money laundering regulations, to resolve disputes, to enforce our Terms and Conditions, and to maintain audit trails required by applicable law.

KYC documents (identity and address verification materials) are retained for a minimum of five years after the end of the business relationship. Gaming transaction records are retained for a minimum of five years. Marketing communication preferences are updated immediately upon withdrawal of consent and marketing data is purged within 30 days of that withdrawal.

qqee9 implements technical and organisational security measures designed to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, and destruction. These measures include: SSL/TLS encryption for all data transmitted between your device and the qqee9 Platform; encrypted storage of sensitive account data; SMS-based two-factor authentication (2FA) for account login; access controls limiting which qqee9 staff can access personal data; and session anomaly detection to flag unusual account access patterns.

While qqee9 takes reasonable and appropriate steps to protect your personal data, no internet transmission and no data storage system can be guaranteed to be 100% secure. You are responsible for keeping your own account credentials (mobile number and password) confidential. If you believe your qqee9 account has been accessed without your authorisation, please contact qqee9 support immediately.

The qqee9 Platform is strictly for adults aged 21 and above. qqee9 does not knowingly collect personal data from any person under the age of 21 . If qqee9 discovers that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed without delay. Age verification is conducted during the registration process and may be repeated at any point during the life of the account.

The qqee9 Platform may contain references to third-party game providers and payment services. qqee9 is not responsible for the privacy practices of those third parties. Each third-party provider operates under its own privacy policy, and qqee9 encourages you to review those policies before engaging with any third-party service. qqee9's Privacy Policy applies only to data processed by qqee9 itself in connection with your use of the Platform.

qqee9 reserves the right to update this Privacy Policy at any time. When we make material changes — for example, changes to the categories of personal data we collect, the purposes for which we process it, or the third parties with whom we share it — we will update the "Last updated" date at the top of this page and, where practical, notify registered users via the mobile number or email address on their account.

Your continued use of the Platform after any revised Privacy Policy is posted constitutes your acceptance of the changes. If you do not agree with any changes to this Privacy Policy, you must stop using the Platform and may request closure of your account by contacting qqee9 support.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy-related concern, please contact the qqee9 support team in writing. All privacy queries are handled by our dedicated support staff and are treated with strict confidentiality.

Email: [email protected] (plain text only — not a clickable link). We aim to respond to all privacy-related requests within 5 business days. For urgent data security concerns, please mark your message clearly and our team will prioritise your query.